Once your order has been fulfilled and shipped, you will receive an automatic email with your tracking number. Simply click the tracking link in your email to view live updates on your shipment’s progress.

Tracking numbers are typically generated within 2–5 business days after placing your order. As soon as your item is shipped, you’ll be notified by email.

You can track your order directly using the tracking link provided in your Shipping Confirmation email. If you have any issues or questions about your order’s status, feel free to reach out to us at support@ursubstanz.com.

Our Apothecary and Apparel items are fulfilled separately from different warehouses to ensure optimal freshness and speed. You’ll receive tracking info for each shipment.

Yes, we ship worldwide. Shipping times vary by location. Customs duties may apply depending on your country’s import laws.

You have 14 days from the date of delivery to request a return. Items must be unused, in original packaging, and include proof of purchase.

Email us at support@ursubstanz.com. If approved, we’ll send you a return label and instructions. Returns sent without prior contact won’t be accepted.

Inspect your order on arrival. If there’s an issue, let us know immediately — we’ll make it right.

We do not accept returns for: • Perishable goods (coffee, supplements) • Custom or personalized items • Skincare or personal-use products • Hazardous materials • Sale items or gift cards

Yes. Return the item and, once accepted, place a new order separately.

Once your return is received and inspected, we’ll let you know if it’s approved. If approved, a refund will be issued to your original payment method within 10 business days.

If it’s been more than 15 business days since approval, contact us.

f your order ships to the EU, you’re entitled to a 14-day cancellation period. Items must be unused, in original condition, and accompanied by proof of purchase.

URSUBSTANZ is derived from the German word meaning "primordial substance" — the original essence from which all matter, energy, and life emerge. At URSUBSTANZ, we offer holistic apothecary products and natural apparel crafted with intention and quality, blending ancient wisdom with modern craftsmanship. (And no — we’re not a cult. We simply love the mythical and mysterious aesthetic. No secret rituals or crazy initiations here — just high-quality holistic supplements backed by science, and thoughtfully designed clothing we enjoy wearing. Salutations.)

Feel free to reach out to us at [support@ursubstanz.com] — we're happy to assist.

A: Manufactured in FDA-registered, GMP-compliant facilities in the USA, and third-party tested for quality and purity.

We use high-quality ingredients — organic whenever possible, ethically sourced, no synthetic fillers.

URSUBSTANZ’s Ayurvedic Complex is a carefully crafted blend of time-honored botanicals rooted in the ancient principles of Ayurveda. Featuring adaptogens like Ashwagandha, Holy Basil, and Brahmi, alongside digestive-supporting herbs such as Triphala and Trikatu, this formula supports balance, vitality, and resilience — bridging traditional herbal wisdom with modern lifestyles.

Our Beef Tallow Cream is a luxurious, natural moisturizer crafted from grass-fed and finished beef tallow, organic olive oil, jojoba oil, and essential oils. It closely mimics the natural oils produced by human skin, making it an ideal choice for sensitive, dry, or stressed skin. Unlike conventional skincare, it contains no synthetic fillers or preservatives — just pure, elemental nourishment.

Designed and specified in Los Angeles, manufactured overseas by trusted production partners following strict quality standards. EVERYTHING we currently have in stock and available on our web-store is 100% Cotton.

Natural fibers, focusing on high-quality, breathable materials — no harsh synthetic fillers in primary collections.

Recommend gentle machine wash or hand wash cold, air dry preferred to maintain fabric integrity.

On all product descriptions for the clothing listings have a sizing guide located nearing the bottom of the product description.

LionChaga Coffee Fusion is crafted as a functional brew — combining the energizing properties of caffeine with the nootropic and neurotrophic benefits of Lion’s Mane and Chaga mushrooms. Brain Enhancing: Supports focus, memory, and cognitive clarity without the sharp crashes associated with conventional coffee. Nootropic Support: Lion’s Mane mushroom promotes mental sharpness, learning, and neuronal growth. Neurotrophic Benefits: Lion’s Mane contains compounds that stimulate Nerve Growth Factor (NGF), supporting brain cell health and resilience. Immunity and Antioxidant Power: Chaga mushroom offers potent antioxidant support, helping protect against oxidative stress while fortifying overall wellness. Smooth, Balanced Energy: Caffeine and mushroom synergy promotes a calm, sustained energy curve — supporting productivity and focus through the day. LionChaga Coffee Fusion is designed not just to energize, but to nourish the mind and fortify the body, merging ancient wisdom with modern vitality needs.

Store in a cool, dry place away from direct sunlight to preserve potency and freshness.

Always recommend consulting a healthcare provider, especially for those pregnant, nursing, or with medical conditions.

Every roast begins with green coffee that passes our multi-stage integrity protocol: Bio-Screening: Our raw beans undergo targeted testing for harmful residues — including compounds that belong to the ochra, aflatoxin, fumonisin, and tricho categories. We’re not playing when it comes to neurotoxic risk. Moisture Regulation: Before heat ever touches the batch, we ensure internal moisture is kept below 12.5%, making the environment biologically uninhabitable for mold proliferation. Roast Barrier: All URSUBSTANZ coffee is roasted past the 10-minute mark at temperatures exceeding 415°F — a scientifically supported kill-zone for common mycotoxins. ☕ What you get in the cup is not just clean — it’s forcefully purged, sealed, and certified by intention. This is our Mycotoxin-Free Pledge.

Due to the limited nature of our microbatch products, all sales are final. Please ensure you read the product details carefully before purchasing.

No — the earthy mushroom notes are subtle and harmonize with the roast. Expect a smooth, rich flavor with a slightly adaptogenic twist.